Contact Center Software Helps Enrich Customer Relationship

Call center or contact centers are designed to offer a personalized customer experience. Companies that work on B2C (Business to Customer) model can get the most from contact centers as both existing and prospective customers can give their feedback, queries, and suggestions with ease. Our contact center software can fulfill the changing and growing requirements of contact centers. We offer robust, secure, reliable, and scalable software that have inbuilt state-of-the-art features to help users build a loyal customer base.

With a customized call center solution for different industry verticals like retail, eCommerce, logistics, and transportation, we ensure that the customers can get the best experience as per their expectation. Our contact center solution is an ideal choice for all sizes and types of call centers including inbound, outbound, and blended call centers.

Our Customized Solutions cater to Contact Center Requirements

Features of Contact Center Solution

  • Advanced ACD (Automatic Call Distribution)
  • Answering machine detection
  • Callback
  • Configurable messages/call scripts
  • Multi-Level IVR (Interactive Voice Response) integration
  • Barging/whispering
  • Progressive dialer
  • Voice logging/monitoring
  • Real-time and standard reports

Our team of experienced developers can design the contact center software with industry-specific features.

Secure and scalable software for any size call center

Key Benefits of Contact Center Solution

Following are a few noteworthy benefits of bespoke contact center solution:

  • Offers high scalability to the enterprises
  • Can track all incoming and outgoing calls
  • Can help enterprise clients boost sales
  • Can offer efficient and effective call management process
  • Can meet changing requirements of call centers

Why choose us

At FreeSWITCHService, our constant endeavor is to offer our global clientele the best-in-class solutions in the domains of VoIP, IVR, and SBC using a highly versatile FreeSWITCH platform. Our solutions are compatible with industry standards and we offer them at competitive prices.
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