Contact Center Software Helps Enrich Customer Relationship

Contact Center software has been mainly designed to fulfill the needs of contact centers. It’s a web based contact center which makes it stand out from the crowd. The software offers robustness, security, reliability and scalability. Contact Center software has been integrated with state-of-the-art features that help users build loyalty and exceed customer expectations. It ensures that your customers have the best experience possible. The software offers many advantages to its users. Contact center software is an ideal choice for inbound, outbound and blended call centers.

Key Features of Web Based Contact Center Software

  • Advanced ACD
  • Answering machine detection
  • Call back
  • Configurable messages/call scripts
  • Multilevel IVR
  • Barging/whispering
  • Progressive dialer
  • Voice logging/monitoring
  • Real-time and standard reports

Key Benefits of Web Based Contact Center Software

  • Offers enterprise scalability
  • Tracks all calls
  • Helps boost sales
  • Offers effective call management processes

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