Are you confused about anything? Check out FreeSWITCH FAQ to resolve your queries.

What is FreeSWITCH?

FreeSWITCH is an open source soft-switch communications software. It is extensively used for the creation of voice and messaging products. Licensed under the Mozilla Public License (MPL), which is a free software license, its core library (libfreeswitch) can be used as a stand-alone application as well as is capable of being embedded into other projects.

What is Freeswitchservice.com?

Freeswitchservice.com is an endeavor of Ecosmob Technologies Pvt. Ltd., a fast growing communications solutions company based in Ahmedabad, India. Through FreeSWITCH, we are capable of addressing all the communication requirements of your business, organization, or enterprise.

Can I obtain a FreeSWITCH solution customized to my requirements?

Situations sometimes warrant that clients want a customized solution to meet their specific requirements. With FreeSWITCH, it is possible to offer a customized solution through which client specific demands can be met. Since FreeSWITCH is an opensource solution, many applications can be developed using the FreeSWITCH skeleton.

I want to install FreeSWITCH in my organization. How can you help?

Yes, certainly. FreeSWITCH installation is quite a simple process and requires very limited hardware. We can provide you with a complete FreeSWITCH installation service including installation of the necessary prerequisites, essential packages, and all the required addons. FreeSWITCH can be installed on UNIX operating systems such as Linux, BSD, and MacOSX. We can install FreeSWITCH on your company server in a short span of time. You need to just provide the server details and root access.

I want to get rid of my obsolete PBX system and install a hosted PBX instead. How can you help?

Certainly. You can ask for assistance for installation of the FreeSWITCH hosted PBX, which acts as an automated reception system handling multiple calls. With the help of the FreeSWITCH PBX hosted solution, the phone lines are always available to any number of customers. Additionally, unattended calls are routed to the voice mail box with alters the user on their cellphone or via email. Additionally, you have the option of an automated email fax without any change in the existing phone lines. It is also possible for the hosted PBX system to deliver all the faxes to your email account so that you don’t miss out on any faxes.

I am interested in an IP PBX solution. Is it possible to build one using FreeSWITCH?

Surely. We can offer you a FreeSWITCH opensource software solution that delivers both audio as well as data content and also provides a host of services that can be developed with minor changes in the available communications infrastructure at your premises. The best advantage is that it requires very little space. Moreover, FreeSWITCH IP PBX solutions can provide additional features such as conferencing, XML-RPC control of live calls, Interactive Voice Response (IVR), text to speech/automatic speech recognition (TTS/ASR) and other voice solutions. Additionally, FreeSWITCH IP PBX solutions integrate easily with the existing PSTN network and are compatible with other similar solutions such as Asterisk.

I am experiencing very high call volumes at my organization. At the same time, I do not want to lose out on customer experience. Please suggest me a solution.

Definitely. We can install FreeSWITCH IVR in your organization. As the name suggests, FreeSWITCH IVR is an Interactive Voice Response solution which helps organizations tackle high call volumes as well as provide improved customer experience along with reducing costs. With the help of the FreeSWITCH IVR, which is an automated telephone system, it is possible to reduce the cost of the outbound calls in your organization.

Also, depending upon your needs, it is possible to incorporate advanced features in the FreeSWITCH IVR solution depending upon the specific requirements of your enterprise. FreeSWITCH IVR Solution can also be incorporated with voice recognition software and hence voice inputs as well as responses can also be collected and responded to. Yet another advantage is that you can place outgoing calls to inquire about appointments, overdue bills, and similar applications.

I am extremely concerned about a hacker attack or an unauthorized attack on my organization's networks. Please brief me about a possible solution.

To secure a whole network, it’s always advisable to setup an external firewall.
To secure specific servers, we should configure server built-in firewall. ( For example, iptables is being used in Linux distros)
The firewall should be configured to:
– Allow public access to required ports  of specific servers only.
( For example, website which is running on TCP port 80 and need public access. So open that port only.)
– For those ports which are publicly accessible, the firewall must be configured to rate limit the traffic to that port.
– Keep SSH access to any server accessible from predefined IPs only.
– Set default ingress (INPUT) policy to DROP.
– Monitor egress (OUTPUT) traffic monitoring rules as well, to prevent any attacks done using IP Spoofing.
– Set default egress policy to DROP.

My organization needs a soft fax solution. We are in the process of abandoning/have abandoned our conventional fax system. Does your organization provide one?

Yes, Definitely. We have developed a soft fax solution called the FreeSWITCH soft fax solution which can work on an IP network using the T.38 or Fax over IP (FoIP) technology. A fax server is so termed as one computer is dedicated for the purpose of handling the faxes of all the users of your enterprise network. The solution functions by converting the documents received from the users into faxes and transmitting them to the designated locations.

In our organization, we need to communicate frequently with our colleagues located elsewhere. Can you suggest an alternative conferencing solution that is not only economical but also effective?

Surely. The FreeSWITCH voice conferencing solution is the right answer to simplify your communication and conferencing requirements. This conferencing solution is so designed that all associated with your business such as team members, customers, and even prospective customers can be made available for conferencing under one unified service. The FreeSWITCH conferencing solution can also be expanded as your staff strength or the number of your offices increases at no extra cost. Thus, as your business expands, so does the capability of the FreeSWITCH voice conferencing solution.

I am unable to find the answers to my questions here. What should I do?

We also offer a wide range of FreeSWITCH custom development solutions. We provide solutions for both VoIP and PRI based issues using FreeSWITCH for the clients. In a situation where the existing parameters are so defined that require something out of the box, we use FreeSWITCH solutions, which being open source, can be used to develop solutions which meet the defined parameters. The methodology may vary from case to case which is entirely dependent on the requirement of the client. We offer FreeSWITCH custom development via different means.

FreeSWITCH customization can be provided in the following three formats

  • FreeSWITCH module customization/development
  • FreeSWITCH application customization/development
  • FreeSWITCH bug fixing

What should I do if I need more information/further discussion about your products and services?

You can contact us to know more about the enormous possibilities and witness your business grow with a single click.

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