FreeSWITCH IVR Solution

The conventional PBX phone system is currently deemed obsolete globally and IVR systems are found to be a suitable alternative. The IVR systems have already made their mark into various industries such as airlines, banking, FMCG, entertainment, media, and many more. Press any 800 toll free number and you are guided through various menus by a pleasing voice-over.

FreeSWITCH IVR (Interactive Voice Response) solutions are an automated telephone system. The main advantage of the FreeSWITCH IVR system is that it is very economical. There is going to be a huge reduction in your monthly phone bills generated by voluminous inbound/outbound calls in your organization. Some advanced features can also be incorporated in the FreeSWITCH IVR system depending upon the requirements of your enterprise. FreeSWITCH IVR solutions incorporate voice recognition software or Automatic Speech Recognition (ASR), and hence, after-office hours and weekend voice calls can be attended by the FreeSWITCH system alone and suitably responded to.

With FreeSWITCH IVR solutions you can place outgoing calls to inquire about appointments, overdue bills, and various other times bound issues. FreeSWITCH IVR solutions make room for huge inbound/outbound calls with multi level calling. FreeSWITCH IVR solutions also offer multi lingual support. Processing of various transactions such as password, pin generation, and certain basic functions as balance enquiry etc. are also possible through the FreeSWITCH IVR Solutions.

FreeSWITCH IVR Solutions also Support the Following

  • Text-to-speech (TTS) integration
  • Database integration
  • Scripting
  • 100% blind recording (with compression and multimedia operations)
  • E-mail/SMS/Fax integration

FreeSWITCH IVR solutions utilize low priced hardware and hence reduce the cost to a large extent. FreeSWITCH IVR solutions are designed to be flexible and hence, upgrading the technology or addition of hardware can be achieved with the minimum of fuss.

Advantages of the FreeSWITCH IVR Solutions

  • FreeSWITCH IVR solutions efficiently interact with the customers and hence the customer response and the customer satisfaction ratio (CSR) are vastly improved.
  • FreeSWITCH IVR automated systems provide you with the option of not dedicating manpower to be trained in handling calls, thereby reducing the cost of recruitment and training to a large extent.
  • With the FreeSWITCH IVR solutions, call flows are a lot simpler. Drag and drop menus can be handled with the basic of system knowledge.
  • FreeSWITCH IVR solutions are designed in such a way that they integrate with all 3rd-party database interfaces so data fetching from any database is easier.
  • FreeSWITCH IVR solutions are automated. Hence, data retrieval is automatic and does not employ human labor.
  • With the FreeSWITCH IVR, retrieval of calls and information when required is a lot simpler.
  • FreeSWITCH IVR systems utilize GUI, web-based, real-time reports for productivity and performance management.
  • FreeSWITCH IVR solutions have an efficient call queue management which informs the callers about the wait time. So callers can call back at a convenient time rather than waiting on the phone lines. Reductions of caller wait times with the help of flexible.

The FreeSWITCH IVR solutions, hence, deliver a power packed performance when installed at your premises.

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