Order Tracking IVR Solution

The eCommerce business is booming, which has brought an evolving growth into the logistics business. The people either order the different items online from inter city, state or even country. Also, various lifestyle factors have increased the demand of the courier companies. The logistic companies generally handle hundreds of customer calls daily. To reduce this massive one to one calls, which occupy the important manpower of the company, we offer the custom order tracking IVR system.

The order tracking IVR solution works as an automated receptionist. It guides the caller to get the required information or take a desired action in minimum time. This IVR solution requires only a phone from the customer end. It neither requires a smart phone nor an internet connection. This feature expands its customer reach, as a single solution can be used to serve the metro and rural customers with the same quality service.

How it Works?

  • The customer will call on the predefined number
  • The IVR system attends the call by playing an automated greeting message
  • It will guide the user with other voice options to get the status of his/ her shipment

The order tracking IVR software can also be used by different industries to check the status of the order or request made by the customer. Some of them are listed below:

  • Hotel to check the status of the room booking, room service request, etc.
  • Restaurants to check the status of the ordered food
  • Railways and buses to check the status of the booked tickets
  • And many more

We offer tailormade development and installation services of the order tracking IVR solution based on the custom requirements of the business in use.

Key Features of Order Tracking IVR System:

  • Multilevel IVR menu
  • Configurable welcome prompt
  • Configurable IVR prompts
  • IVR prompt recording
  • Text to speech conversion
  • Web based admin panel
  • Multilingual support
  • And more

Key Benefits of Order Tracking IVR Solution:

  • Attend common customer queries by an automated system
  • Decrease customer call hold time
  • Provide accurate order location
  • Attend multiple client queries in parallel
  • Increase customer satisfaction
  • Free your manpower to utilize in more productive tasks
  • Improve productivity
  • Improve ROI
  • And more

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